System Notice: We are currently experiencing a major security incident impacting our primary hosting environment and connected backup infrastructure. All hosted systems have been temporarily taken offline to contain the threat.
What Happened
On Augsust 4th, our network detected a coordinated cybersecurity incident involving ransomware that encrypted a significant portion of our production infrastructure. To protect remaining data and isolate the incident, our engineering team immediately disconnected all core systems from the internet.
Current Action & Recovery Status
We are working to assess the incident and rebuild a clean infrastructure. Because both live environments and connected backup storage were targeted, full service restoration will be a phased process.
- Containment: Systems are isolated and secured.
- Forensics & Integrity: Active investigation is underway to determine if any unencrypted data remains recoverable.
- Environment Rebuild: We are preparing fresh, isolated hosting hardware for clients needing immediate re-deployment.
Recommended Client Actions
- Local Backups: If you maintain local copies of your website files, database dumps, or backups on your personal computers or offsite storage, please gather them now. They will be critical for rapid restoration.
- DNS Updates: If your business requires immediate uptime, you may update your domain nameservers (via your domain registrar) to point to a temporary alternative host.
Next Official Update
We deeply apologize for the impact this disruption causes your business. We will publish our next update on this page by 12:00 AM MST.