Tier3Consulting Service Alert
What Happened
On August 4th, our network detected a coordinated cybersecurity incident involving ransomware that encrypted a significant portion of our production infrastructure. To protect remaining data and isolate the incident, our engineering team immediately disconnected all core systems from the internet.
Current Action & Recovery Status
We are working to assess the incident and rebuild a clean infrastructure. Because both live environments and connected backup storage were targeted, full service restoration will be a phased process.
- Containment: Systems are isolated and secured.
- Forensics & Integrity: Active investigation is underway to determine if any unencrypted data remains recoverable.
- Environment Rebuild: We are preparing fresh, isolated hosting hardware for clients needing immediate re-deployment.
Recommended Client Actions
- Local Backups: If you maintain local copies of your website files, database dumps, or backups on your personal computers or offsite storage, please gather them now. They will be critical for rapid restoration.
- DNS Updates: If your business requires immediate uptime, you may update your domain nameservers (via your domain registrar) to point to a temporary alternative host.
- Security Action: Change your passwords immediately, do not reuse old passwords, and use complex unique passwords for each account.
Client Follow-Up Update
We are writing to provide a follow-up update regarding the security incident reported on August 4th, 2026. Our team has been working continuously to isolate affected systems, secure our environment, and restore core services.
Here is our latest status update and immediate next steps:
1. Email Services Restored
Email services have been mostly restored across our network. If you are experiencing any ongoing email issues or delivery delays, please let us know immediately so our support team can assist.
2. Temporary Website Setup and Content Request
A new, clean server environment is in place, and we are actively building temporary placeholder websites for our customers to ensure your online presence is re-established as quickly as possible.
- How you can help: While we continue working behind the scenes to recover your primary site, please send us any essential content, logos and images, or key calls to action that you need added to your site immediately.
3. Website Access and Credentials
New website credentials for your temporary site environments will be sent out shortly. Once received, you will be able to log in and make your own updates directly.
We appreciate your continued patience, collaboration, and understanding as we work through this recovery process. If you have immediate requests or need to submit assets for your site, please reply directly to this email or reach out to our support team.
Sincerely,
Tier3Consulting Support Team
Contact
Email: customer.service@tier3consulting.com or call 800-762-4912.