Some iPhone iOS7 tricks

iPhone iOS7 was released today and it can be a bit overwhelming to have so much change all at once 😉 [look for the iOS 7.0.2 update starting 09/26/13]

Here are a few links to a few tricks to jump start your learning curve:

Apple’s What’s New:

CNet complete guide round-up:

CNet breakdown of various features, some text/some video:,6,9,14&start=0& or


Webmail to Zimbra differences

If your email has recently been upgraded from standard Webmail to our Zimbra service, you will immediately notice differences. Here are some screen shots to familiarize you with the changes.

TIP: When you login for the first time you will need to ACCEPT the security exception for our server. You will probably get a very serious looking warning, but you will need to ACCEPT the exception.

TIP: If you have troubles checking or sending email with an email client like outlook or another device, such as a phone, try adding @YOUR DOMAIN like”” to your username (example:

The PREFERENCES are in a separate tab, please make sure you click on EACH selection and SCROLL DOWN to see all the options available for each. (Please click on the image to see a larger version)


You can sort mail by selecting the dropdown VIEW and choosing options like oldest to newest, or even turn off the reading pane.


Items that were previously on your webdisk can be found under the BRIEFCASE.

Zimbra allows you to use iCal and cardDav to sync data to your device. If you have an iPhone, please use the following link to setup your device:

Please spend a little time becoming accustomed to the new layout and features now available for your use. If you have any questions, feel free to contact Tier3 Support using our online form:

If you were using alias on your account (i.e. vs., you will need to setup PERSONA under PREFERENCES, ACCOUNT, you can setup multiple PERSONA or use one persona for multiple email alias by adding the addresses using semi-colons.

Mail and Web Server Upgrades

During the weekend of Jan 11th-13th, we will be moving many mail and web hosting accounts to new and upgraded servers.   Every effort will be made to make this transition as transparent as possible.  Please contact support if you experience any issues with checking or sending email, or accessing your website.

Checking email with multiple devices

Are you experiencing “appearing” and “disappearing” email messages between your devices?

If you want to check your email accounts using multiple devices (ie. laptop, work computer, smart phone, etc) you need to use the IMAP protocol.  Often I will receive questions regarding why an email showed up on a laptop but not on the phone (or vice-versa).  The answer is almost always because one of the devices (where the email showed up originally) is set to use POP.  In English, POP is what it sounds like, it POP’s the email off the server and puts it on your device (this is not exactly what happens but it helps to imagine it that way 😉 ).  IMAP protocol allows you to set folders, filters etc for use for multiple devices.  If you mark something as “read” on one device, it will show up “read” on the others (same for “unread”, it’s a nice feature).

I have written instructions for Tier3 email clients to set up their devices using our servers but if you know your providers’ incoming/outgoing server information, the instructions would be the same… just use THEIR information and not ours.

iPhone Zimbra email setup

Many devices and/or email clients will not let you “change” your setup from POP to IMAP.  You will most likely need to delete that account and recreate it using IMAP.  HOWEVER,  I recommend that you capture all your filters prior to deletion because filters are associated with the account.  (Do you have auto-archiving associated with the account?)

Simple Excel Tutorial

Over the years, I have volunteered to teach non-profit groups (such as teachers, PTO organizations, club teams, church office staff, and many more) how to use Microsoft Excel properly.  I am often asked why I volunteer my time.  First, because I like to volunteer, but more importantly, as a volunteer, I often receive data in spreadsheet format and have noticed on many occasions that the sender of the data has spent countless hours trying to format their data to look nice; either on screen or for printing.  I cringe, because I know it took HOURS, when it could have taken seconds.  I know that I will spend hours UNDOING the incorrect formatting to use the data, so I would rather teach others to do it properly the first time.  The cumulative community benefit far outweighs any fee I would normally charge for a training session.  Imagine a teacher saving hours, or the entire school staff?  or the PTO organization that now has the ability to properly track volunteers and can now share that data with the teachers.  The cost savings is invaluable.

I have created a slideshow and .pdf documents to go along with training spreadsheets (.xls) and I have used this exact same presentation for many years.  I have posted the slideshow for public use, however, if you would like any other .pdf documents or the training .xls document that accompanies the slideshow, please send me an email and I will be glad to assist.

Microsoft Excel QuickTips

This document is not intended for advanced users.  I review basic Windows functions and introduce simple formatting techniques for Excel.  If you are an intermediate/advanced user and need assistance, send me an email and I will be happy to “raise the bar” to help you achieve more with your Excel document.  There are literally hundreds of functions you can use, including macros and Visual Basic code you can create for your specific needs.

iPhone calDav & cardDav setup

How to set up calDav & cardDav on iPhone 4s for Tier3 Consulting customers using contacts & calendars on our zimbra servers:


Go to settings and select mail accounts:



For the type of Mail Account, Select OTHER


input your server and user information for Contacts (cardDav) or Calendar (calDav) (or net as applicable)

your USER NAME is (




make sure you use SSL on port 443




NOTE:  Some lessons learned with this version of Zimbra [future versions are slated to address some of these issues].  Using NOTES from email settings creates an email folder in Zimbra which you can VIEW only (i.e. copy/paste) but you cannot edit.  Zimbra TASKS sync with your iPhone REMINDERS.  If you share Contacts via Zimbra, they will not appear in your iPhone, nor will any embedded contact folders.  Shared calendars do appear on your iPhone.

iPhone Zimbra email setup

How to set up POP or IMAP email on iPhone 4s for Tier3 Consulting customers using email on our zimbra servers:


Go to settings and select mail accounts:



Your email is your

[despite the fact that iPhone says outgoing userid is optional, it is not. your outgoing userid must be the same as your incoming]



You will need to select POP or IMAP for your type of account. If you plan to just review email for this account on your phone and send/receive emails from another computer/laptop, I recommend you select POP (leaving email on the server). Please make sure you regularly empty your trash as needed so you do not fill your quota with unneeded emails. If you want your account to remove any email you have read or deleted then you can remove from server. BUT KEEP IN MIND THAT YOU WILL NOT SEE IT ON YOUR COMPUTER! However, if you plan to utilize your phone as your primary email device and you would like to just “pick up where you left off” when you use your computer/laptop (or vice-versa), then I recommend you select IMAP. Make sure you correctly map your folders for SENT, DRAFTS and TRASH, etc to the folders that you use when you login via your computer/laptop, or your phone will create duplicate folders for its own use (this can be confusing).





POP settings use port 995 while IMAP uses port 993



When turning on NOTES using ZIMBRA, it’s not as intuitive as it might seem. It will create a new EMAIL folder called notes where you can VIEW your notes (i.e. cut/paste) but you cannot edit. However, using TASKS from Zimbra will sync with your iPhone’s “reminders.”




Go to your outgoing server settings by clicking on the SMTP server, select the primary server


Your outgoing (SMTP) settings need to be set to port 587.  The old way to setup outgoing (SMTP) was to use port 25 and spammers have taken over the world 😉  PLEASE SET YOUR OUTGOING PORT TO 587 or you will NOT be able to send from our mail servers.



FB friends can now see names on your custom lists

Your Facebook “private” friends lists are no long “private”… according to FB…

“The people on the list you’ve shared with will be able to see each others’ names. This gives them more context. For example, if I see that a post is shared with my five closest friends, I am much more likely to comment freely on it than I would be if I didn’t know who else could see the post.”

Here is the full article:

Here is a link to make a suggestion to FB (you must be logged into FB):

Don’t get me wrong, I LOVE the new lists, they are a long time coming in helping users control and limit who can see their information and content (posts/status updates).  HOWEVER, consider this:  Have you ever used the bcc: feature of your email?  Most people use it now to limit the amount of SPAM but that is still a good reason to use it.  What if your email client suddenly decided that everyone on your bcc: could see to whom else you sent that email?  That is what FB has done, they have now allowed people on your custom lists to see all the names of everyone that you have allowed to see that post.  If that privacy setting was important to you, then you will want to take note that your list membership is no longer private.

Facebook mobile contact info

Over the past few months and especially the past few days I have received numerous requests for information regrading how Facebook sync’s with your mobile phone.  The answer is… IT DEPENDS!  However, over the course of the past few months I have collected a few URL’s to help me… HELP YOU.  What I have found has been a little unsettling.  I made sure that I locked down all my privacy settings BEFORE I “friended” anyone.  And yet, Facebook keeps changing those settings so that I have to go in on a regular basis and REDO privacy settings that I thought I had already removed.  For example, mobile phone number.  I never entered one and I selected “ONLY ME” in the phone number visibility.

My advise to people has always been, if you are concerned about privacy DO NOT PUT IT ON FACEBOOK, including a profile picture.

WELL, after all the recent changes I decided to verify every setting, AGAIN.  Turns out my cell phone was in Facebook AND… there is no longer a setting for who can see that (which to me means it is PUBLIC).  So, if you use Facebook from your phone, go verify whether your phone number has been uploaded.  I’m sure Facebook considers this a convenience for you.  It’s NOT for me.

And while Facebook insists that ONLY YOU can see your contacts, there are MANY websites out there ranting about how data has been linked (often incorrectly) because of sync’d contacts within circles of Facebook friends.

Here are a few (I neither agree nor disagree nor endorse any of these sites, they are just some URL’s that show up in search engines):

and a few recent articles that have popped up in the past few days:

Recently, a Facebook post has circulated regarding your mobile phone contact list is now on Facebook.  This is NOT new.  If you have a smartphone and you use Facebook from your mobile device, it is possible and probable that you have sync’d your contacts with your Facebook Contact list (formerly just called Phonebook).

From ABC Action News:

In a statement on the social networking website, Facebook responds :

“Rumors claiming that your phone contacts are visible to everyone on Facebook are false. Our Contacts list, formerly called Phonebook, has existed for a long time. The phone numbers listed there were either added by your friends themselves and made visible to you, or you have previously synced your phone contacts with Facebook. Just like on your phone, only you can see these numbers.”

To remove your phone number, log in to Facebook and click the Edit Profile button in the upper-right corner of your profile page.  There, in the left-hand column, click on Contact Information. In the area labeled Phones, you will see any phone numbers you have previously registered with Facebook. Remove any numbers you don’t want there, and click the Save Changes button.

Each smartphone (i.e. iPhone, Blackberry, Droid, etc) will have it’s own settings to turn off the sync feature with Facebook.  They are too numerous to list here but if you are unable to search and find results to change the settings for your device, let me know and I’ll help you out!

If you use Facebook on your mobile device you might want to read this article: and while you are at it, look at your Sync’d or Imported contacts and verify whether this is the information you actually imported.  To remove sync’d or imported contacts use the Facebook instructions found here.

Your email accounts might also sync with Facebook.  Do you have your Gmail, Yahoo or other online accounts set to allow you to use Facebook (or do you allow Facebook to import your email contacts “Find Friends feature”?)

And while I am no authority on Facebook, I will be happy to help you find the answers to your questions or help you through your privacy settings… just send me an email!